Privacy Policy – THR Gas and Heating Solutions

By using our services or accessing our website, you agree to the terms of this policy.

At THR Gas and Heating Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website or contacting us directly.

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1. Who We Are

THR Gas and Heating Solutions is a gas and heating service provider based in the UK. We offer boiler services, installations, breakdown repair, central heating power flush, cooker installations, and landlord gas safety inspections.

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2. Information We Collect

We may collect the following types of personal information:

• Name
• Contact details (email address, phone number, postal address)
• Property details (for service purposes)
• Payment information (when applicable)
• Communication records (emails, messages, call history)

We only collect data that is relevant and necessary to provide you with our services or respond to your queries.

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3. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and provide quotes
• To schedule and carry out our gas and heating services
• To issue legally required documents (e.g., CP12 certificates)
• To send service reminders (e.g., annual boiler service or gas safety checks)
• To improve our services and customer support
• For legal or regulatory compliance

We never sell your personal data to third parties.

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4. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual obligation – To perform the services you have requested
• Legal requirement – To comply with gas safety regulations
• Legitimate interest – To improve and manage our services
• Consent – For marketing or service reminders (with opt-out options)

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5. Data Sharing

We may share your data with:

• Gas Safe engineers and subcontractors involved in carrying out your requested services
• Legal or regulatory bodies, where required by law
• Payment processors (if applicable)

All third parties are required to comply with UK GDPR and handle your data responsibly.

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6. Data Retention

We retain your data for as long as necessary to provide services and meet legal obligations (e.g., keeping records of safety checks). After that, your data will be securely deleted.

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7. Security

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse. This includes digital and physical safeguards.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to certain types of processing
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the information below.

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9. Cookies

Our website may use cookies to improve user experience. You can choose to accept or decline cookies through your browser settings.