Terms & Conditions

Welcome to THR Gas and Heating Solutions. These Terms and Conditions govern your use of our services, website, and any interactions with us. By using our services, you agree to be bound by the following terms. Please read them carefully.

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1. Services Provided

We provide the following services to domestic and landlord clients:

• Boiler installation, servicing & breakdown repair
• Central heating power flush
• Cooker installation & servicing
• Landlord Gas Safety Inspections (CP12)
• General gas and heating maintenance

All services are carried out by qualified and Gas Safe registered engineers.

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2. Quotes & Pricing

• All quotes are valid for 14 days unless otherwise stated.
• Prices may vary based on site inspection, unforeseen complications, or changes in scope.
• A breakdown of all costs will be provided before any work begins.

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3. Booking & Cancellations

• Appointments must be booked in advance via phone, email, or our website.
• If you need to cancel or reschedule, we require at least 24 hours’ notice.
• Missed appointments or cancellations within 24 hours may incur a call-out fee.

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4. Payments

• Payment is due upon completion of the job unless agreed otherwise in writing.
• We accept bank transfers, credit/debit cards, and cash.
• Late payments may be subject to a 5% monthly interest charge and potential legal recovery action.

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5. Warranty & Liability

• Most installations come with a 12-month labour warranty unless specified.
• Manufacturer warranties for parts or appliances will be honoured as per the product’s terms.
• We are not liable for damages caused by misuse, third-party interference, or unrelated issues not caused by our work.

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6. Landlord Responsibilities

• It is the landlord’s duty to ensure tenants are informed of scheduled inspections or work.
• We cannot be held liable for missed appointments due to uncooperative tenants or inaccessible properties.

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7. Health & Safety

• All works are carried out in compliance with UK health & safety regulations.
• Customers are required to ensure clear and safe access to the premises.

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8. Website Use

• All content on our website is for informational purposes only.
• You may not reproduce, distribute, or copy any part of the website without written permission.
• We are not responsible for third-party links or content.

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9. Privacy Policy

We are committed to protecting your data. Please refer to our [Privacy Policy] for more information on how we collect, store, and use your personal information.

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10. Amendments

THR Gas and Heating Solutions reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page and effective immediately.